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Speak N Spell Music's Customer Service Sucks | BrokenControllers.com
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 Speak N Spell Music's Customer Service Sucks
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Posts: 912493Timestamp: Tue Dec 02, 08 6:25 AM
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Speak N Spell Music's Customer Service Sucks
There's a band called The Zillions, who're led by ex-Sidewinder frontman Nick Craft.
I
Andrew McMillen
Tue, 02 Dec 2008 12:23:47 +0000
There's a band called The Zillions, who're led by ex-Sidewinder frontman Nick Craft.
I've read some good things about their music, so I want to buy their album.
I looked at JB Hi Fi Online and found that I could order it for $19.99. But since they're a small band on an independent label named Speak N Spell Music, I thought I'd try buying it directly.
I browsed to the label's online store and found that the only Zillions release listed was an EP.
Frustrated, but still intent on purchasing directly from the label, I sent this email to the theclubhouse@speaknspellmusic.com nominated in the page header:
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Hi,
Here's the deal: I want to buy the Zillions album online and I'd rather purchase from you guys than JB Hi Fi.
The album is not listed for sale in the store (http://www.speaknspellmusic.com/store/).
How quickly can you make this happen? I can pay for the album via credit card, PayPal or direct deposit and would like to have it in my possession this week.
I'm in Brisbane.
Thanks,
Andrew
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It's been two full business days since I sent that email, and I've received no response.
So, why is this a big deal?
-I went out of my way to buy directly from the label, not a franchised record store
-The label hasn't updated their web store with an album that's been available for almost a month
-The label is unresponsive to a direct sales enquiry
-The label is not satisfying a potential customer
-The potential customer is now sharing his negative sales experience with the world
There's a disconnect within Speak N Spell Music's organisational structure. Nobody is responding to their primary online sales point of contact.
A shame, because I'd really like to hear that album.
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